Privacy Policy

1. Introduction

At Noteseum, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered learning platform.

By using Noteseum, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

When you create an account, we collect information such as:

• Email address
• Name (first and last)
• Profile picture (if provided)
• Account preferences and settings

Usage Data

We automatically collect information about how you interact with our platform:

• Learning progress and course completion data
• Quiz results and performance metrics
• Time spent on various activities
• Device information and browser type
• IP address and general location

Content You Provide

When you upload materials for course generation, we store this content to provide our services. This may include YouTube URLs, text content, or documents you choose to share.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our learning platform
• Generate personalized AI-powered learning content
• Track your progress and provide learning analytics
• Process payments and manage subscriptions
• Send important updates about your account or our services
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We use trusted third-party service providers to deliver our platform. These providers are contractually obligated to protect your data and have their own privacy policies:

Authentication Services

We use a third-party authentication provider to securely manage user accounts and login credentials. This provider processes your email address and profile information to enable secure sign-in functionality.

Payment Processing

We use Stripe to process payments for premium subscriptions. Stripe handles all payment information including credit card details. We do not store your full payment card information on our servers. For more information, visit Stripe's Privacy Policy.

Cloud Infrastructure

Your data is stored securely using industry-leading cloud infrastructure providers that implement enterprise-grade security measures, encryption, and compliance standards.

AI Services

We use AI services to generate educational content. Content you submit may be processed by these services to create quizzes, flashcards, and learning materials. We do not use your personal data to train AI models.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings like dark mode preference
• Analytics Cookies: Help us understand how users interact with our platform

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with industry-leading providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

Learning progress data may be retained in anonymized form for analytics and improving our services.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@noteseum.com.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Fair Use Policy

Noteseum offers "unlimited" course creation and AI tutor access on paid subscription tiers. To ensure fair access for all users and maintain service quality, these features are subject to reasonable usage limits.

Our fair use limits are designed to accommodate normal educational usage patterns. The vast majority of users will never encounter these limits during regular use.

If you reach a usage limit, simply contact our support team. We will review your account and increase your limits at no additional cost. We believe in supporting genuine learners, not restricting them.

Abuse of our services, including automated access, reselling, or excessive usage that impacts other users, may result in account suspension.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@noteseum.com
• Support: support@noteseum.com